Help & Knowledge Center
الأسئلة المتداولة
Find quick, authoritative answers on finding rentals, purchasing land safely, booking short-term stays, agent verification, and avoiding online property scams in Kenya.
You can search properties across Kenya using the top navigation, the main search bar, or our interactive Google Map. You can filter by transaction type (For Rent, For Sale, Airbnb & Short Stays), category (Residential, Commercial, Land / Plots), price range in Kenya Shillings (KES), and specific locations (e.g., Kilimani, Westlands, Thika Road, Mombasa, Nakuru, Eldoret). When searching, if there are no properties in your exact target radius, the system automatically expands and suggests verified nearby options within Kenya.
Yes, 100% free! Searching, viewing photos, exploring interactive maps, and contacting property agents or landlords via WhatsApp, phone, or direct inquiry does not cost tenants or home buyers anything. You will never be charged by our platform to browse or initiate an inquiry.
Our map updates dynamically as you zoom or pan. Property pins are color-coded: Green for Rent, Red for Sale, and Pink for Airbnb. When multiple properties exist within the same building or compound, the pins neatly overlay with individual colors and fan out on hover so you can inspect each apartment without confusing cluster numbers.
Click on the Alert button in the main menu. Select your desired county, town, property category, maximum budget, and contact preference. Our automated system will notify you as soon as a verified listing matching your criteria is published.
NO. NEVER pay a viewing fee upfront to view any property! Legitimate landlords and reputable agents will schedule a physical inspection with you first. Con artists frequently request "fuel money" or "commitment fees" via M-Pesa before showing up. Under our Anti-Fraud Policy, requesting upfront non-refundable viewing fees is strictly prohibited. If an agent demands money before a viewing, report them immediately.
Always complete these 4 steps: (1) Physically view the apartment, verify water pressure, electricity meters (KPLC tokens), security, and room fixtures. (2) Review and sign a written tenancy agreement outlining monthly rent, deposit terms, notice periods, and utility billing. (3) Verify the agent or landlord’s identity against the building management. (4) Pay only into a verified business bank account or official M-Pesa Paybill/Till number and obtain an official stamped receipt.
In Kenya, landlords typically require one month’s rent as a refundable security deposit plus the first month’s rent before move-in. The deposit must be refunded at the end of the tenancy after deducting verified repair costs for damages beyond normal wear and tear. Insist on a joint move-in inspection inventory to document the initial state of fittings.
Most landlords and managing agents will request: a copy of your Kenyan National National ID or valid Foreign Passport, your KRA PIN certificate, and proof of income or employment. You will also be asked to provide emergency contact details.
Never rely solely on photocopied documents. (1) Obtain a copy of the Title Deed and conduct an official search through the ArdhiSasa portal or at the local Ministry of Lands Registry. (2) Conduct a physical site visit accompanied by a licensed surveyor to verify beacons and boundaries against the survey map. (3) Verify land rates and land rent clearance certificates with the respective County Government. (4) Always retain an independent Advocate of the High Court of Kenya to represent you in drafting the sale agreement and managing the transaction through a professional escrow account.
ArdhiSasa is the official National Land Information Management System (NLIMS) developed by Kenya’s Ministry of Lands. It allows registered property buyers and advocates to conduct digital land searches, verify registered ownership, check for active caveats or charges, and process transfers securely, significantly reducing the risk of forged title deeds.
Standard statutory and professional costs include: (1) Stamp Duty: 4% of property value within municipalities (e.g. Nairobi, Mombasa) or 2% in rural areas. (2) Legal Fees: Regulated by the Advocates Remuneration Order (typically 1% to 2% of transaction value). (3) Official Search & Valuation Fees. (4) Registration Fees at the Lands Registry.
Yes! We feature listings from verified Kenyan developers, licensed estate agencies, and verified private sellers. Diaspora buyers can request video walk-throughs, verify developer registration with the National Construction Authority (NCA), and appoint a trusted lawyer in Kenya to execute conveyancing documents through a power of attorney.
Explore the Airbnb & Short Stays section to view fully furnished apartments, villas, and holiday homes across Nairobi, Mombasa, Diani, Naivasha, Kisumu, and beyond. Each listing displays daily/monthly rates, high-resolution interior photos, verified amenities (Wi-Fi, swimming pool, standby generator, parking, gym), and house rules.
We prioritize properties in gated communities, serviced apartments with 24/7 manned security, CCTV surveillance, perimeter electric fences, and verified hosts. For added safety, look for the Verified Host badge on the listing profile.
Cancellation terms vary by host and are clearly stated on each listing (e.g., Flexible: full refund up to 24 hours before check-in; Moderate: full refund up to 5 days before check-in). Review the specific cancellation terms before completing your payment.
Register a free account, click Advertise Property, select your listing type (Rent, Buy, Commercial, or Airbnb), fill in accurate property details, upload clear photos, and pinpoint the exact location on our Google Map picker (or use the "Auto Pick My Location" GPS button). Your listing will be reviewed and published across Kenya.
The green Verified Agent badge indicates that an agent’s identity, business registration, and phone number have been validated by our compliance team. To apply for verification, submit your National ID/Passport, business permit or EARB registration number, and proof of physical office in your dashboard profile.
Our platform implements automated digital watermarking and prevents unauthorized automated scraping under our Acceptable Use Policy. If you discover an unauthorized third party using your photos or misrepresenting your property, contact us immediately for prompt takedown.
From your Dashboard under "My Listings", you can toggle the listing status to "Inactive", "Rented", or "Sold" at any time. Keeping listings up to date ensures you only receive inquiries for genuinely available properties.
Watch out for: (1) The advertiser demands an M-Pesa deposit or "viewing fee" before meeting you in person. (2) The price is unrealistically low (e.g. a luxury 3-bedroom in Kilimani for KES 25,000). (3) The seller claims to be traveling out of the country and cannot meet physically. (4) The advertiser rushes you to make a decision by claiming "ten other people have sent money". (5) The advertiser refuses to share a physical meeting point or verified advocate details.
We operate under full compliance with the Kenya Data Protection Act, 2019 registered with the Office of the Data Protection Commissioner (ODPC). We never sell your personal information or contact details to third-party telemarketers. All sensitive data is transmitted via 256-bit SSL encryption.
Every listing page features a "Report Listing" link. Select the reason (e.g., suspected scam, inaccurate pricing, ghost listing, duplicate post) and add details. Our Trust & Safety team investigates reports within 4 hours. You can also email urgent alerts directly to alert@newhome.co.ke or call our safety hotline.
We maintain zero tolerance for fraudulent behavior. Offending accounts are permanently banned, active listings are purged, and IP addresses are blocked. For criminal deception, forged deeds, or theft, we preserve digital audit trails (timestamps, phone numbers, IP logs) and report the evidence directly to the Directorate of Criminal Investigations (DCI) Kenya and the Banking Fraud Investigations Unit (BFIU).
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Trust & Safety Hotline
Suspect a Fraudulent Listing or Bad Agent?
Our Trust & Safety Team investigates reported listings within 4 hours. Never pay viewing fees before inspection. You can also review our official safety policies below.
Contact Support Desk
بريد إلكتروني alert@newhome.co.ke
